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Published on Tuesday, January 26, 2021

ABTA extends credit note protection

ABTA has confirmed it is extending protection for credit notes issued by members for cancelled holidays beyond the end of January following a similar move by ATOL.

Credit notes issued up to 31 March 2021 will be protected in the same way as the holidays they replace, said ABTA.

Director of Membership and Financial Services John de Vial said: "We have been speaking with the CAA about the importance of travel businesses having the option to offer customers a Refund Credit Note beyond the end of January, so we're pleased they have responded to our calls and extended the deadline this week.

"At the same time, we have also been looking at our own Refund Credit Notes, which were valid until the end of January or March this year.

"Members will now have the option to issue Refund Credit Notes until the end of March with an expiry date of 30 September 2021.

"Full details, along with the criteria, can be found in the ABTA MemberZone. Hopefully this will help to ease some of the pressure on members at this very difficult time, and will help to support consumer confidence."

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